…Gosh yes, it can be SO frustrating to muddle international times and end up missing a workshop or event you’ve been looking forward to! I’ve done it myself and am really sorry for you if this happened.
I receive so many requests to attend on another date (or get a recording) when people miss my events, that I thought it might be helpful to explain my approach.
Maybe the most important thing to explain is the huge difference in how I approach a mass webinar-type events with hundreds of participants and a small, interactive workshops with maybe just 12 participants:
- My larger webinars/talks are usually free of charge, so you are very welcome to come another time if you miss it. You can join my mailing list to hear about any new dates. Occasionally I record the presentation and put it online, in which case I’ll send a link to everyone who registered once it’s uploaded.
- For my smaller workshops I treat them just as I would if we were meeting in person. We are co-creating a safe space together where you can do experiential personal work and share deeply, so it is a live experience and not appropriate for others to watch afterwards. The refund policy for each event is explained on the booking page, but in addition if you let me know in advance that you can’t make it, I will do my best to re-sell your ticket and then refund you less a small admin fee.
If you miss the date of a small workshop due to a mistake in the time conversion, I do not offer refunds. There are several reasons for this: my ticket prices are very reasonable, including a lot of bursaries, and if I had to give a free ticket to everyone who made a mistake with the time (and sadly, people often do) this would mean I had to raise ticket prices for everyone to cover the admin time and lost income, plus those on waiting list still don’t get a chance to come. You are however very welcome to re-book at the lowest ticket price for another date – or email me if you need a bursary because I really want my events to be affordable.
In order to support you to be there on time I do my best, by doing all of the following:
- including conversions for several major international time-zones in each event description
- send you a link to a time converter in your confirmation email so that you can check your local time and put it in your diary
- send you an email 24 hours before the start time, stating that it starts in 24 hours
- send you an email 1 hour before the start time, stating that it starts in 1 hour
My aim is always to be as fair as I can to the maximum number of people, including myself. If you think I could do things better, please send me a message, because I’m always open to learning and improving.
